iYogi in the News

iYogi launches 24/7 US PC support service for customers

NEWS RELEASE - MAR 2006

New York, NY -March 13, 2006 -- iYogi, a 24/7 PC support service is set to add a new customer experience for Home Office and Small Business Users at a new price point. The Company offers a variety of subscription packages including $169.99 for a whole year (just 24c per day). Customers can call as many times as they like, there are no hidden charges.

Support extends to all major PC brands, operating systems, applications and peripherals. For more information, please visit US website address www.iyogi.net or call a 800 number for US customers 1-800-237-3901

Vishal Dhar, President of iYogi (US) added, “Traditionally, home users have been getting a raw deal from vendors in technical support. Users have not only experienced exorbitant pricing, in some cases levying charges of one dollar a minute for resolutions, but have often been left with an unsatisfactory service outcome. The iYogi solution offers the best technical support expertise at fixed price annual price, providing unlimited support to home computer users.”

Timothy Webb, Marketing Manager at VNU Business Publications said: “We are confident that our partnership with iYogi will benefit Computeractive’s readers and give them access to a service that addresses all of their PC and home computing issues quickly and conveniently within a great value for money package. The concept behind iYogi is simple; most PC problems are software related and therefore can be fixed remotely. With an internet connection, the remote iYogi technicians can work on your pc as easily as if they were sitting next to you.”

The iYogi service offers subscribers the following features:

• Unlimited helpdesk support on phone throughout the  subscription  period, $169.99 for a whole year
• Remote Assistance – iYogi’s technicians will fix more complex issues through online remote access to your PC
• Certified professionals
• Comprehensive support coverage across Operating Systems, Software Applications, Antivirus, Hardware, Networking Devices and Peripherals.
• Support for all computers with Microsoft Windows Desktop Operating system irrespective of the brand of computer or the place you purchased it from
• Fast response – average time to get connected to one of the technical team is less than 60 seconds
• Toll free numbers - so no large phone bills
• Good knowledge of your computing environment via a profile audit at registration, enables iYogi to provide a tailored service
  

About iYogi

iYogi was launched in the UK on November 24th 2005 and in the USA on March 13th 2006. Our founding mission is simple – to provide the best technical support in the world and to offer it at a price that everybody can afford.

Key to our service quality is the fact that iYogi is a subscription-based service where we build knowledge of each customer’s PC configuration and problem history. Unlike per minute/hour/incident plans, this enables us to offer a service that is personalized and proactive.

To ensure a consistent level of quality, we invested in the development of our “Linear and Logical Troubleshooting” system. This system guides the support agent through the problem knowledgebase, with each question and answer leading to a more precise problem resolution.

The current service is only the first phase of our offerings. We will continue to add new product coverage, to extend the range of the services that we offer, and continuously invest in providing the best possible technical support to our customers.

iYogi is a service developed by IQ Resource Pvt. Ltd (www.iqresource.com).

For further information on iYogi, please contact.

CONTACT:

iYogi Contact
Vishal Dhar
President Marketing
iYogi Inc.
Phone: 212 229 0901
Email: vishal@iyogi.net

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