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| Among Most-Promising Private
Technology Ventures |
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IYogi Named as Finalistsfor
the "Red Herring 100 Asia"
Awards 2007 |
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| About US |
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Headquartered in India, iYogi provides computer support via phone and remote access for home and small business users globally. Live 24/7 support coverage extends to technologies that we use everyday.
iYogi was founded by a highly experienced team in India that is passionate about raising the bar on service quality. iYogi's customer approval rate of 93% and resolution rate of 84% are amongst the highest published benchmarks in the computer support industry.
iYogi combines superior talent with proprietary technology (iMantra) to deliver the best computer support service from India at an incredible price.
iYogi's training program has an extensive focus on the ability to listen to customers in defining their problem. Once the problem is identified, iYogi's technicians use iMantra a proprietary knowledge database and a personalization engine to provide them a customized service.
The knowledge database, iMantra grows with every interaction by capturing the problem, its solution and the specifications of the computer hardware, software and all the peripherals.
iYogi's personalization engine captures the customer's demographic information and his/her behavioral profile. iYogi's database serves information on the customer and his/her history of incidents, every time a contact is made to provide a personalized service and reduce time for the solution. |
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