iYogi in the News

iYogi Fact Sheet

About iYogi

Yogi is the world’s fastest growing provider of direct to consumer and small business remote tech support services for personal computers and related accessories. The company’s team of highly trained Global Tech Experts service customers across the world 24/7. iYogi’s service offerings are sold on an annual subscription or per incident basis. iYogi has an audited customer satisfaction rate of 95%. Its average resolution rate is 87% (over trailing 12 month period ending Nov-09). The company has developed its proprietary Global Delivery Platform, protected intellectual property and highly optimized processes. The business is privately held and venture capital funded.

Key Investors

• Draper Fisher Jurvetson
• Canaan Partners
• SAP Ventures
• SVB India Capital Partners

Global Tech Experts

• 1250

Key Geographies Serviced

• United States
• Canada
• United Kingdom
• Australia

Customer Segments

• Individuals
• Digital Homes
• SOHO (Small Office Home Office)
• Small Business

Global Delivery Platform

iYogi’s proprietary Global Delivery Platform – iMantra, helps personalized service delivery with customer identification, profiling and segmentation. From subscription management to call level details, iMantra is integrated with multiple other systems for ease of access and seamless reporting:

• Telephony system
• Knowledgebase
• Remote access
• Payment gateway
• Quality management system
• Desktop management tools
• Support dock

Products - Subscription

Annual Unlimited Tech Support - $139.99 for single PC

• Support for all PC's, Printers, MP3 Players, Digital Camera and 100+ software application
• Includes tools for supporting and maintaining a healthy digital life, including home networking, PC optimization, online backup, green PC optimization & PC health check

Products - Incident

Incident based services – from $19.99 - $59.99

• Setup & Install 
• Diagnostic & Repair  
• Security
• Optimization 
• Networking 
• Usability & How-to

Customer Experience

iYogi offers a range of powerful tools that complement its award winning remote support service, for helping customers maintain technology at peak performance. iYogi’s products include iYogi Smart PC Scan, iYogi Support Dock, iYogi Green PC and iYogi PC Optimization.

Certification & Partnerships

• Microsoft Gold Certified Partner
• Microsoft Certified Professional - Systems Engineer
• Microsoft Certified Systems Administrator
• HP Registered Partner
• Cisco Registered Partner
• IBM Registered Partner

Awards

• Red Herring Global 100 (2009)
• Red Herring Asia 100 (2008)
• American Business Awards Finalist 2009