FAQ

FAQ

What is iYogi all about?
Why should I choose iYogi?
Are you 24x7 available?
How can I subscribe for iYogi?
What methods of payment can I use?
How do I cancel / arrange for a refund?
What kind of computer support services can I expect from iYogi?
What computer brands can iYogi help me with?
What certifications make your technicians the specialists?
What general procedure an iYogi technician takes to resolve the error?
Is remote computer support better than more traditional support options?
Can you render me more details about your remote computer support?
Do you guarantee your work?
Is it easy and secure to use?

What is iYogi all about?

iYogi is a leading provider of online technical support services offered directly to consumers and small businesses across a wide range of computing and communications devices, software. iYogi services hundreds of thousands of subscribers across several countries. iYogi’s customer satisfaction scores are amongst the highest in the technical support industry.

Why should I choose iYogi?

We can assimilate the answer in just one sentence: “To experience the best computer support.”

To see it for yourself, speak to an iYogi technical support specialist now.
Call 1 800 237 3901

Are you 24x7 available?

Yes, all our service centers work 24 hours a day, 7 days a week. You can contact us anytime for instant solutions to any of your computer tech requirements. We will take you through each and every step of resolving your computer problem anytime day or night.

How can I subscribe for iYogi?

You can subscribe to us from anywhere anytime via the company’s website http://www.iyogi.net/.

In order to subscribe to us over phone, dial our toll free number 1 800 237 3901 or visit our ‘Contact Us’ section and fill your details for us to reach you.

What methods of payment can I use?

iYogi accepts major credit cards both online and over the phone. So either use your credit card or PayPal balance.

How do I cancel / arrange for a refund?

If you wish to cancel your services for any reason or get a refund for the service, you can call our toll free Customer Service number at 1-866-914-9049 or email us at: customerservice@iyogi.net

What kind of computer support services can I expect from iYogi?

iYogi serves as one-stop shop for all your tech support needs including computer/laptop repairs, hardware/peripherals support, home networking, gaming and entertainment devices.

Our array of service also include comprehensive support coverage for over 100 desktop and laptop software applications, servers, hardware devices, printers, peripherals, routers and modems. For further information on our services, visit http://www.iyogi.net/techsupport.html

What computer brands can iYogi help me with?

Yes, we provide support for Microsoft® Windows® platform and applications no matter which computer brand you are using and where you purchased your computer from.

What certifications make your technicians the specialists?

All our computer support specialists are Certified Experts, Product Specialists, Certified Desktop Support Technician A+/MCP/MCSE Certified Professionals, and Network Administrators. Every technician is pre-qualified and completes an extensive eight weeks training course on excellent service delivery and offering his expertise in remote support skills.

What general procedure an iYogi technician takes to resolve the error?

The moment you subscribe with us, you are transferred to our tech support technician who provides you with an understandable and the most accurate explanation about your computer problems on the phone or via remote support. After the computer diagnosis is completed, the technician rectifies the error using linear and logical troubleshooting methods and procedures.

Is remote computer support better than more traditional support options?

With remote support services, you don't need to struggle through the troubleshooting procedures. The technician completes the work all by himself and just asks you to restart your machine at the end.

Also, the process is much convenient as it eliminates a need for you to haul your computer to any local computer repair shop. Since remote support helps us to offer you instant solutions, you won't have to be stuck without a computer over the weekend or during a holiday. So, it saves you time and money.

Can you render me more details about your remote computer support?

Remote computer support involves a 'remote desktop connection' which lets us view your computer screen and securely fix most computer and network errors over the Internet. After you subscribe with us, you allow our computer technician view and interact with your computer remotely through the Internet. Indeed, you watch the whole troubleshooting process going on your screen.

Take a route through our remote support services:

Support for email clients including Microsoft® Outlook®, Outlook® Express, and Eudora®. Install, configure new software and hardware. Stop pop-ups, remove adware/spyware. Installation/Troubleshooting of a home networking system. Offer computer optimization and Internet optimization services to tune up your computers for smarter performance. Fix error messages or frozen screens and much more! Fix Microsoft® Windows® and application errors.

Install, Configure, and Up-grade of computer security product including Antivirus, Antispyware, Firewall, virus removal software and alike. Perform standard maintenance, Windows updates/patches. Fix multifunctional printer, scanner, speakers, Zip drives, external CD/DVD ROM, External CD/DVD Writer, and other computer peripheral errors. Support for Video cards, Sound cards, Ethernet cards, Internal CD/DVD readers, Internal CD/DVD writers, and Internal IDE Hard Drives.

Do you guarantee your work?

At iYogi, our customer satisfaction holds the prime importance for us; to an extent that all our plans and policies center around it. And quality of the services plays a significant role in ensuring the same, since this is our USP that makes customers come to us again and again. Therefore, our technicians take utmost care to maintain quality of work at every level.

Is it easy and secure to use?

Absolutely! iYogi's Remote Support is a 100% secured mode of getting instant help, and you have complete control over the support session at all times. Our technician can access your computer screen only after with permission, and if you feel uncomfortable at anytime, you can simply disconnect / close the session in one click.

End-users consistently rate iYogi as one of the best in customer satisfaction as the company performs extremely well in both the services and staff demeanor factors, which helps it to carve a significant position in the computer support industry.