iYogi in the news

Great Tech Support Good Karma.

iYogi is the world’s-fastest growing provider of comprehensive direct-to-consumer and small business remote tech support. iYogi has more than 90,000 consumer and small business customers across four continents for its annual subscription alone. The company also provides thousands of single incident sessions every day on a 24/7 basis. 1000 Global Tech Experts power iYogi’s Global Delivery Platform along with its proprietary technology, protected intellectual property and highly optimized processes.

iYogi embraces it Indian roots and leverages the tech sophistication, expertise and professionalism to remove user frustration, by delivering great, high value tech support at a great price. A resolution rate of 87% is among the highest published benchmarks in the support industry, where averages hover in the 50% range.

The best customer experience

iYogi’s Global Tech Experts, in locations worldwide, provide a new approach to solving problems and helping customers. It is setting the standard for the remote support industry with a customer satisfaction rating of 95%. iYogi offers a range of powerful tools that complement its award winning remote support service, for helping customers maintain technology at peak performance. iYogi’s products include iYogi Smart PC Scan, iYogi Support Dock, iYogi Green PC and iYogi PC Optimization.

iYogi delivers its services using industry standard platforms from companies like HP, Microsoft and Cisco. Amazon and Walmart are a few of the retailers that have chosen iYogi to deliver to their customers the best experience at the best price.

Best practices

iYogi’s Global Delivery Platform, iMantra, gets smarter with every customer interaction. It documents every problem, solution and relevant hardware and software specs, while capturing each customer's demographic information and creates a behavioral profile. All of this information is at the fingertips of iYogi’s Global Tech Experts, combining a powerful knowledge base with a comprehensive set of tools, and technology expertise, that can be accessed on demand to deliver great tech support. iYogi was recently awarded the Red Herring 100 Award in December 2008, a selection of the 100 most innovative private technology companies in the world.

Headquartered in India, iYogi is privately held and funded by Draper Fisher Jurvetson, SAP Ventures, Canaan Partners, and SVB India Capital Partners.

Consumers spend more on digital immersion than staying warm

PC support company iYogi today released these survey results showing consumers spend more on staying connected to the Internet than on staying warm... Jan -11-2012

Are Communications Bills Now Bigger than Utility Bills? It Depends

About 63 percent of U.S. households spend 35 percent more on technology bills than utility bills a study by iYogi Insight has found... Jan -11-2012

iYogi: An Indian Outsourcing Firm On Growth Track

iYogi services consumers and small businesses who need help with computers, and the model is taking off.... Feb -28 -2011

India's iYogi plans expansion – to India

iYogi, an Indian company that offers remote help to consumers struggling with technology problems, is planning to expand its service to customers in India and China, after the rapid success... Jan -11 -2011

Top Five Venture Capital Investments In 2010

The verdict is clear. Technology and IT sector continue to be an all time favourite of venture capital firms, if the list of top VC investments in 2010 is a pointer. Two of the top five companies attracting venture... Jan -03 -2011

Remote Tech Support Company iYogi Raises $30M Round From Sequoia, Others

iYogi, an independent remote consumer tech support company based in India and New York, this morning announced that is has secured $30 million ... Dec -13 -2010

IYogi raises $15 mn from US-based VC firm, three others

It has at least 100,000 annual subscribers and expects to end fiscal 2010 with revenue of $21 million... Jan -06 -2010

Remote Tech Support Company iYogi Gets A $15 Million Boost From DFJ, Others

iYogi, a company that provides remote tech support directly to consumers and small businesses, has raised a Series C round to the tune of $15 million.... Jan -06 -2010

iYogi gets $15 million to expand PC help

iYogi today announced that it has secured $15 million in venture capital funding from Draper Fisher Jurvetson, an auspicious development for the start-up... Jan -06 -2010

Seven things to know about Windows 7

"Windows 7, which went on sale Thursday, promises a smoother user experience, multi-touchscreen capability and more seamless networking with other computers. Oct -24 -2009