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Good-Customer-Services
A good customer service is not only the key to retain old customers but also to attract new customers and make business successful. It is the personal duty of every employee to give exceeding and good customer service to its customers. Customer prospects differ from one person to another. However, almost all the customers expect the same basic things.
Customers Expect:
- Quality Service
- Friendly Executives
- Quick Response
- Patience to Understand Their Problems
- Attentiveness To Their Needs
- Fair Price
- Multiple Options
Here are some keys to provide good customer services:
Courtesy
Customers view politeness as a basic part of the service and want the employee to be polite always. Courtesy is a very important aspect of the behavior a customer seeks from the service provider. Our tone which we use to say anything to customer, demonstrates the courtesy. We show customers how we feel through our words and way of talking.
Competence
People who enjoy their job can do it well. One should be confident and should feel enthusiastic to do every facet of the job perfectly. Our efficiency and time taken to complete a job shows our ability to do the job.
Knowledge
The service provider should have complete knowledge about the job. Having knowledge about the job increases the competence level. The components of job knowledge include product information, procedures, problem solving and the competency to answer questions.
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