Fix the issue of laptop Internet not working

Are you facing Internet connectivity failure in your laptop? Learn how to resolve the issue


This is the age of being mobile and laptops have very well served the purpose of people who need to stay connected while on the go. There are different types of Internet connections you can choose from and the two major choices are the wired one and the wireless one. It becomes a frustrating situation when your Internet connection stops working on your laptop. Let us see what are the reasons for laptop Internet not working, how to avoid such situations and how to fix them.


The following points will tell you about the situations when laptop Internet is not working and how to solve the issue:




  • Situation when cable Internet connection is not working

  • How to solve the issue

  • Situation when wireless Internet connection is not working

  • How to solve the issue



Situation when cable Internet connection is not working



Sometimes, you may notice that the same Internet connection stops working on your laptop, but it works absolutely fine on your desktop. In such a situation, your status shows connected and the adapter connection is enabled, but still you find that laptop Internet is not working. You may also find that the TCP/IP information is not available and the settings are automatically set to get IP and DNS server addresses. The DHCP is also enabled and NetBIOS is set to default. When you try to repair the Internet connection, you receive an error message which says that it failed to query the TCP/IP settings. The port also seems to be working fine but still, you are not able to connect to the Internet from your laptop.



How to solve the issue



In order to solve the situation, you should click on 'Start' button, click on 'Run,' type 'devmgmt.msc' and hit 'Enter.' You can also go to 'My Computer,' choose 'Manage' and click on 'Device Manager.' If you see any yellow question marks or exclamation marks under devices such as PCI modem, video controller, multimedia audio controller or Ethernet controller, then the best thing you can do is to download network drivers from your laptop manufacturer’s website. Most probably, your problem will be fixed instantly.



Situation when wireless Internet connection is not working


Sometimes, you may notice that your wireless Internet connection is not working on your laptop and your device is not even able to play any audio. When you see your Internet connection icon, you see a message which says that your dependency group or service has failed and when you try to diagnose it, your problem is not solved. Your wireless router may be working fine, but still your laptop Internet is not working.


How to solve the issue

If Windows is not able to solve such a problem, then there are chances that your Wi-Fi or security key has not been properly installed in the Wi-Fi modem. To solve such a situation, you should open the modem page, enter the Wi-Fi key and restart the modem. If you are still not able to connect to the Internet, then you should contact your service provider.




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