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iYogi Reviews: The Top 5 Reasons for Printer Problems
April 16, 2010
NEW YORK, NY (April 16, 2010) —iYogi, the fastest growing on-demand tech services company, announced today the second installment of “iYogi Reviews”, a weekly update of issues, trends, and news based on thousands of daily incidents from the front lines of global tech support service. This week’s edition of “iYogi Reviews” identifies the Top Five Issues for Printer Problems over the last week with their solutions:
Top Five Reasons for Printer Problems
1. Printer Driver Problem: When the customer is unable to install drivers for his/her printer.
Solution:Try to update windows, and get the latest driver from the manufacturer website.
Click here for solutions
2. Printer doesn’t print: When the customer tries to print a picture or a document, he/she does not get the print out.
Solution:Check the physical connection and the drivers.
Click here for a solution on how to update latest driver.
3. Spooler problems: When the customer tries to print, he/she gets an error related to the print spooler.
Solution:Change or restart Print Spooler service.
Click here for solution.
4. Error – “The printer is out of paper” : When the customer tries to print, he/she gets an error stating that the printer is out of paper.
Solution:Make sure the paper tray is completely closed or check if the correct paper tray or source is selected and according to the paper size selected.
Click here for solutions.
5. Paper is caught in the printer: When the customer prints a document/picture, the paper gets stuck in the printer.
Solution:Different printers require different approaches to solve this problem. For a solution to resolve paper-jam, check the user manual for your printer.
“iYogi Reviews” updates, reveal that a large proportion of computer users are suffering from Printer issues that need to be addressed in an effective manner, “said Vishal Dhar, co-founder and president of marketing at iYogi. “Based on an analysis of our global customer base representing thousands of support incidents per day, we can see that the frustrating problems with Printers often boils down to a few common issues.”
iYogi has more has more than 100,000 annual subscribers around the world and provides thousands of single incident sessions every day on a 24/7 basis. Its Global Delivery Platform delivers on the highest customer satisfaction benchmarks in the industry and gets smarter with every customer interaction, building a powerful knowledge base that provides unique customer insights on predictive needs to tech support. For more information on iYogi and a detailed list of technologies supported, visit: http://www.iyogi.net.
Tel.: (646) 652-5204
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