iYogi in the news

iYogi signs pact with IBM to enable expansion plan

15 Apr 2010

MUMBAI: iYogi, provider of comprehensive remote technical support, today announced an agreement with IBM to enable and support its accelerated growth plans for expanding service delivery capabilities across multiple countries.

The five-year Managed Business Process Services agreement will involve providing remote, voice and chat based technical support services for PCs and printers to iYogi's growing customer base in the United States and other geographies, a release said here today.

IBM Daksh Business Process Services, a wholly owned subsidiary of IBM Corporation, will provide these remote technical support services to iYogi's customers from its Technical Services global delivery centers in Gurgaon, Kolkata and Chandigarh, the release said.

"We are committed to setting the highest standards for resolving our customers' technology issues while still scaling very rapidly to meet global customer demand," CEO and Co-founder of iYogi Uday Challu said.

"IBM offers an unmatched breadth and depth of domain expertise in PC and related peripherals support services. This win is another example of IBM's demonstrated success in effectively partnering clients like iYogi through hyper growth scenarios and in helping build new service lines and offerings to drive business results," CEO, IBM Daksh, Pavan Vaish said.

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