iYogi in the news

iYogi taps Verizon to connect 2000 techs to 100,000 customers

By Stuart Corner

11 March, 2010

PC technical support services provider iYogi, has contracted Verizon Business to help it deliver its remote customer service to a rapidly growing customer base.

Verizon Business is providing an integrated IP networking and applications management and will also enable the deployment of unified communications systems in the future.

The Verizon Business IP voice and data network connects iYogi operations in Australia, Canada, the UK and the US with co-location of the company's core business application servers in Verizon Business' Los Angeles data centre.

iYogi provides PC, applications and peripherals support to SMEs and consumers, primarily using technicians based in India. Via a web portal users give iYogi technicians remote access to their PCs. It presently markets its services primarily in the US, Australia, Canada and the UK. The three year old company claims to have more than 100,000 SME and consumer customers.

iYogi claims that its global delivery platform uses an extensive knowledge base and advance tools for diagnostics, repair and maintenance.

The company advertises support for over 72 daily use software applications, any make or model of Windows, computer and wide range of peripherals including printers, scanners and multifunction devices.

Jatin Suri, head of technology, told iTWire that Mac support was on the roadmap. "It is definitely an area we are looking at…definitely sometime in the next 18 months." The company is also looking at support smartphone in a similar timeframe.

iYogi claims customer satisfaction rate of 95 percent and resolution rate of 86 percent, which it says "are amongst the highest published benchmarks in the industry." In Australia, an annual subscription costs $220.

MEDIA CONTACT

Derek Kober
GlobalFluency
Tel.: 650-433-4233
Email: dkober@globalfluency.com

CONTACT

Vishal Dhar
President, Marketing
Tel.: 1-212-229-0901
Email: vishal@iyogi.net

Consumers spend more on digital immersion than staying warm

PC support company iYogi today released these survey results showing consumers spend more on staying connected to the Internet than on staying warm... Jan -11-2012

Are Communications Bills Now Bigger than Utility Bills? It Depends

About 63 percent of U.S. households spend 35 percent more on technology bills than utility bills a study by iYogi Insight has found... Jan -11-2012

iYogi: An Indian Outsourcing Firm On Growth Track

iYogi services consumers and small businesses who need help with computers, and the model is taking off.... Feb -28 -2011

India's iYogi plans expansion – to India

iYogi, an Indian company that offers remote help to consumers struggling with technology problems, is planning to expand its service to customers in India and China, after the rapid success... Jan -11 -2011

Top Five Venture Capital Investments In 2010

The verdict is clear. Technology and IT sector continue to be an all time favourite of venture capital firms, if the list of top VC investments in 2010 is a pointer. Two of the top five companies attracting venture... Jan -03 -2011

Remote Tech Support Company iYogi Raises $30M Round From Sequoia, Others

iYogi, an independent remote consumer tech support company based in India and New York, this morning announced that is has secured $30 million ... Dec -13 -2010

IYogi raises $15 mn from US-based VC firm, three others

It has at least 100,000 annual subscribers and expects to end fiscal 2010 with revenue of $21 million... Jan -06 -2010

Remote Tech Support Company iYogi Gets A $15 Million Boost From DFJ, Others

iYogi, a company that provides remote tech support directly to consumers and small businesses, has raised a Series C round to the tune of $15 million.... Jan -06 -2010

iYogi gets $15 million to expand PC help

iYogi today announced that it has secured $15 million in venture capital funding from Draper Fisher Jurvetson, an auspicious development for the start-up... Jan -06 -2010

Seven things to know about Windows 7

"Windows 7, which went on sale Thursday, promises a smoother user experience, multi-touchscreen capability and more seamless networking with other computers. Oct -24 -2009