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Al-Futtaim and iYogi Launch Remote Tech Support Services
in Middle East

January 25, 2012

iYogi and Techserve target rapidly growing consumer electronics market in Bahrain, Kuwait, Oman, Qatar, Saudi Arabia, and United Arab Emirates.

From L to R: Vishal Dhar, President,iYogi, Uday Challu, CEO, iYogi, Vishesh Bhatia, Group Director, Electronic, Engineering & Technology, Al Futtaim Group and S Rajagopal, General Manager Techserve at the launch of remote services in the Middle East from Techserve iYogi

Dubai, January 25, 2012: Techserve, a leading service and systems integration provider today announced its alliance with global remote tech support provider iYogi to deliver on-demand remote tech support for consumers and businesses across GCC states in the Middle East. This is the first time such service will be offered in a large scale in this region and will be made available to home and businesses that require quick and efficient resolution across a comprehensive range of technologies and brands.

On demand remote tech support delivered through this alliance will be available for consumers and businesses across GCC states including Bahrain, Kuwait, Oman, Qatar, Saudi Arabia, and United Arab Emirates. iYogi’s 24/7 tech support services which is already available in the United States, United Kingdom, Canada and Australia will augment Techserve’s already available wide spread tech support service channels including in-store, on-site, depot repairs across a wide range of consumer electronic brands.

Brands serviced by the Al-Futtaim group company include Panasonic, Toshiba, Sanyo, Nokia, Bose, Sony Vaio, Aftron, Control4. The alliance will strengthen this unique service capability by adding iYogi’s online 24/7 tech support driven by its proprietary technology platform, called Digital Service Cloud.

While addressing a media conference in Dubai, Vishesh Bhatia, Group Director, Electronics, Engineering & Technologies, Al Futtaim Group said: “I am extremely glad this alliance has come to fruition because now great tech support is just a phone call away. It is revolutionary in that this service has never been offered in the UAE or in the region on this scale and will benchmark the way these services are delivered. As technology increasingly becomes an integral part of the home and office, technical support requirements are becoming more complex and sophisticated. Technology improvements allow support services to be easily provided remotely at more cost effective rates and this is where this new service will step in.”

Uday Challu, CEO & Co-Founder of iYogi said: “After successfully establishing a brand for remote tech support in four countries, we are excited to bring our services to the Middle East.

Techserve’s established footprint in this part of the world provides us the foundation to rapidly grow into a market leading position for remote tech support in this region. Customers and businesses in this region are rapidly adopting newer technologies, which makes it a strategic part of our global roll-out of remote tech support services”.

Media Contacts:
Matt Farrell (USA)
+1 917 971 1424

Indira Das (INDIA)
+91 958 280 6534

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