06 July, 2010
Slow PC, application problems, loss of Internet connection, error messages and system crashes are the five most frequently occurring virus symptoms
New York, NY, July 06, 2010 – With feedback from over 8,000 customer interactions, iYogi released today the Top 5 computer symptoms when hit by a virus. iYogi, the fastest growing on-demand tech support company, is at the front line of managing thousands of daily incidents faced by consumers. The company announced the release of its internal Weekly Customer Incident Report, sourced from its knowledge base iMantra™, which revealed that computer viruses are the number one cause of problems faced by consumers.
"Virus and spyware have become an increasingly big problem, causing frustration and loss of productivity for millions of consumers. This is substantiated by the fact that a large number of our customers have experienced a computer virus in the past week," said Vishal Dhar, President of Marketing at iYogi about this week’s iMantra™ Customer Incident Report. "iYogi has published video solutions for consumers to help restore their PCs to optimal health and performance."
iYogi is a global on-demand services company that provides personalized computer support for consumers and small businesses in the United States, United Kingdom, Canada and Australia. iYogi’s unique model, including proprietary technology iMantra™ and highly qualified technicians, is designed to eliminate computer-related stress and keep millions of digitally dependent consumers and small businesses protected and productive. Only iYogi -- with its proven global expertise delivery model, intelligent customer insight systems, easy-to-use self-help tools and automated PC optimization and computer support services – offers users a simple yet comprehensive path to digital serenity. iYogi has perfected the remote technical support model to overcome the current limitations of in-store, on-site, or call center services to become the fastest growing provider of support in the industry. Major resellers and technology companies are increasingly turning to iYogi to improve customer satisfaction, reduce return rates, and deliver a compelling new-value added offering to customers. For more information on iYogi and a detailed list of technologies supported, visit: http://www.iyogi.net.
Matt Farrell
GlobalFluency
Tel.: +(646)652-5204
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