iYogi Reviews the Top 5 Issues with PCs used for Home Entertainment

November 09, 2010

Improper sound output, frozen videos, distorted images, problems downloading files and errors while launching iTunes are amongst the top problems faced by those using PCs for home entertainment.

New York, NY, November 09, 2010 – iYogi, the fastest growing on-demand tech support company, announced the release of another edition of iYogi’s Customer Incident Report on the top five issues faced by consumers who use PCs for home entertainment. With an increasing number of people using their PCs as their main home entertainment hub, the issues associated with these systems have become a large cause of stress and frustration. Sourced from iYogi’s knowledge base iMantra™, this report is compiled on the basis of customer interactions and covers in-depth solutions for the top 5 problems related to home entertainment PCs.

Top 5 Issues Effecting PCs used for Home Entertainment:

• Improper Sound Output: Proper audio playback from your computer is essential for enjoying the complete entertainment experience. The input and output of audio signals helps in generating sound on your computer, and if there is a problem with the sound card driver, the signals cannot transmit and you may face audio-related issues.

  Solution: Update the sound card driver to ensure seamless transmission of audio signals. To view an in-depth solution for updating the sound card driver, visit: http://www.iyogi.net/technical-support/fix-sound-output.html

• Frozen Videos: While watching an online video if it keeps freezing, this may be a sign that your settings are configured incorrectly. Improper hardware acceleration settings can lead to problems with the video display.
  Solution: Modify the settings of the hardware acceleration feature on your system. To access a comprehensive solution for changing the hardware acceleration settings, visit: http://www.iyogi.net/technical-support/video-freezing-problems.html
• Distorted Images: Sometimes, when you open a webpage, images are fuzzy, unclear or completely missing. Sometimes, you may see a red X or placeholder.
  Solution: Turn on the multimedia options of your computer. To see a complete solution for modifying the multimedia settings, visit: http://www.iyogi.net/technical-support/fix-distorted-images.html
• Problems Downloading Files: Downloading files is not difficult, however it demands extreme care. Sometimes, the download may be incomplete, slow or a user may face issues in saving the downloaded file. This could be caused due to extensive browsing history and cookies being automatically saved on your PC.
  Solution: Clear all the temporary files, file downloading history and cookies. To view an easy solution for clearing all the history and temporary files, visit: http://www.iyogi.net/software/internet-browsers/fix-problems-downloading-files.html
• Errors in Launching Media Players: Sometimes, while attempting to open media players such as iTunes, you might come across the error message, e.g. "The iTunes application could not be opened. An unknown error occurred (0x666D743F)".

  Solution: Modify your device settings to easily launch media player applications on your system. To access a complete solution for troubleshooting issues related to iTunes Media Player, visit: http://www.iyogi.net/technical-support/fix-errors-in-launching-itunes.html

“Because the PC has become the multimedia center of many households, any complications or technical issues that get in the way of the entertainment experience can be extremely frustrating,” said Vishal Dhar, President of Marketing and Co-Founder of iYogi. “Whether it is watching 3-D movies, listening to high-definition audio tracks or playing high-performance games, the basic demands of home entertainment PC users are high. iYogi has the experience and expertise to help quickly resolve any problem in order to allow our customers to sit back and enjoy the audio, video and games they love hassle-free.”

iYogi has more than 200,000 annual subscribers around the world and provides thousands of single incident sessions every day on a 24/7 basis. Its Global Delivery Platform delivers on the highest customer satisfaction benchmarks in the industry and gets smarter with every customer interaction, building a powerful knowledge base that provides unique customer insights on predictive needs for tech support. For more information on iYogi and a detailed list of technologies supported, visit: http://www.iyogi.com.

ABOUT IYOGI

iYogi is a global on-demand services company that provides personalized computer support for consumers and small businesses in the United States, the United Kingdom, Canada and Australia. iYogi’s unique model, including its proprietary technology iMantra™ and highly qualified technicians, is designed to eliminate computer-related stress and keep millions of digitally dependent consumers and small businesses protected and productive. Only iYogi — with its proven expertise in the global delivery model, intelligent customer insight systems, easy-to-use self-help tools & automated PC optimization, and computer support services – offers users a simple yet comprehensive path to digital serenity. iYogi has perfected the remote technical support model to overcome the current limitations of in-store, on-site, or call center services to become the fastest growing provider of support in the industry. Major resellers and technology companies are increasingly turning to iYogi to improve customer satisfaction, reduce return rates, and deliver a compelling new-value added offering to customers. To know more about iYogi, current offers and scope of support, visit: http://www.iyogi.com.

MEDIA CONTACT

Matt Farrell
GlobalFluency
(646)652-5204-
mfarrell@globalfluency.com