iYogi Reviews the Top 5 Symptoms of Home Networking Issues

October 6, 2010

Slow network performance, cannot view other PCs on the home network, problems with the wireless router and connecting PCs or devices are some of the most common symptoms of home networking issues reported by users.

New York, NY, October 6, 2010 – iYogi, the on-demand remote tech support provider, regularly releases reports to address issues faced commonly by computer users. This report details the top 5 symptoms of home networking issues. A home network enables numerous computers to network and share Internet access and devices. Two or more computers can be connected to share files, documents, printers, etc. However, a number of customers have reported different problems that occur while using PCs in a home network.

iYogi has released it’s report on the Top 5 Symptoms of home networking issues based on the feedback gathered from multiple customer interactions captuered in its knowledge base iMantra™. Additional steps published by iYogi, as part of this report, can be implemented in order to prevent home networking issues.

Top 5 Symptoms of Home Networking Issues:

• Slow network performance: Customers managing and utilizing a home network frequently report that the network performance is too slow. They also encounter slow system speed and page loading issues.
  Solution: Enable the firewall on your PC to make sure that all incoming and outgoing traffic is filtered. To view an in-depth solution for enabling a firewall on your PC, visit: http://www.iyogi.net/networking/slow-network-performance.html
• File and printer sharing issues: Users face issues while sharing printer and files on a home network.
  Solution: Configure the file and printer sharing option on your PC. To access step-by-step solution for configuring file and printer sharing option on your PC, visit: http://www.iyogi.net/printers/configure-file-and-printer.html
• Networking problems with the wireless router: Wireless routers are used to share Internet access, and to interconnect various computers and devices. If your wireless router is not configured, you cannot share documents, pictures or music files across your network, or access the Internet.

  Solution: Configure the settings of the wireless router by using the set-up wizard. For detailed solution on configuring the settings of the wireless router on your PC, visit: http://www.iyogi.net/routers/configure-wireless-routers.html

• Problem connecting other PCs and devices onto the network: When multiple computers and devices are added to a home network, customers have reported connectivity issues with networking these technologies.
  Solution: Modify the settings of your Windows-based laptop so that it automatically repairs the network connection. For easy step-by-step solution for repairing a faulty network connection, visit: http://www.iyogi.net/networking/solutions/connecting-other-pcs-devices.html
• Different workgroup names: If computers connected through a single home network operate on different workgroups, then PCs cannot see each other on the network.
  Solution: Ensure that each PC belongs to the same workgroup name to avoid networking problems. To view a solution for naming each workgroup correctly, visit: http://www.iyogi.net/windows/solutions/change-work-group-name.html

“While, setting up a home network is a great way to interconnect a household with multiple PCs or other Internet-ready devices, configuring and troubleshooting problems with the home network can be a significant challenge,” said Vishal Dhar, President of Marketing of iYogi. “Whether performance is poor or files and printers cannot be shared, home networking issues are among the most frustrating for our customers, who need these problems solved quickly and completely so they can get back to full productivity. Whether through our online self-help tutorials or a one-on-one interaction with a Global Tech Expert, iYogi customers have the support and solutions to get their systems and networks running smoothly.”

iYogi has more has more than 200,000 annual subscribers around the world and provides thousands of single incident sessions every day on a 24/7 basis. Its Global Delivery Platform delivers on the highest customer satisfaction benchmarks in the industry and gets smarter with every customer interaction, building a powerful knowledge base that provides unique customer insights on predictive needs for tech support. For more information on iYogi and a detailed list of technologies supported, visit: http://www.iyogi.com.

ABOUT IYOGI

iYogi is a global on-demand services company that provides personalized computer support for consumers and small businesses in the United States,the United Kingdom, Canada and Australia. iYogi’s unique model, including the proprietary technology iMantraâ„¢ and highly qualified technicians, is designed to eliminate computer-related stress and to keep millions of digitally dependent consumers and small businesses protected and productive. Only iYogi — with its proven expertise in a global delivery model, intelligent customer insight systems, easy-to-use self-help tools including automated PC optimization and computer support services – offers to users a simple yet comprehensive path to digital serenity. iYogi has perfected the remote technical support model to overcome the current limitations of in-store, on-site, or call center services to become the fastest growing provider of support in the industry. Major resellers and technology companies are increasingly turning to iYogi to improve customer satisfaction, reduce return rates and deliver a compelling new-value added offering to customers. For more information on iYogi and a detailed list of technologies supported, visit: http://www.iyogi.com.

MEDIA CONTACT

Matt Farrell

GlobalFluency
(646)652-5204
mfarrell@globalfluency.com