hoHow to fix Error USB Device Not Recognized while connecting your Zune® device to a computer?

Solution summary

If you are looking for the complete solution to the error message, ”USB Device Not Recognized ” when you connect your Zune® device to a computer, then follow the easy 2-step resolution and the USB Device would be recognized by the system.


Zune® is an entertainment platform as well as a portable media player from Microsoft® that supports Microsoft® products such as Zune® Marketplace Software, Zune® Social, Windows® 7 Media Center Podcasts and Xbox® 360.

Each step is accompanied by an indicative screenshot for ease of mirroring the action.

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Step 1

Connect the Zune® device:
Connect the Zune® device to the computer.

Step 2

Restart the Zune® device:

Set the hold switch to the unlocked position, and then press and hold the back button as you press on the top of the Zune® pad. When the Zune® device begins to restart, you can release the buttons.


You have performed a successful restart of the Zune® device. We recommend you to restart your computer if it doesn’t work. If you are using Windows Vista®, install the latest Windows Vista® service pack. You can also try connecting the Zune® device to a different USB port on the computer. Use a USB port on the back of the computer. Do not use a USB hub. We recommend you to try a different Zune® Sync Cable, if possible. If none of the previous steps resolves the problem, we advise you to restore the Zune® device software.

If you face any problems related to your computer, operating system, software applications or peripheral devices like printers, MP3 players, digital cameras etc. then call iYogi and we”ll fix it.